jamesauth - Password reset link doesn’t work – Incident details

All systems operational

Password reset link doesn’t work

Resolved
Partial outage
Started 3 months agoLasted 5 days

Affected

Authentication

Partial outage from 2:21 PM to 3:18 PM

Internal Authentication

Partial outage from 2:21 PM to 3:18 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. In future, please contact us to reset your password.

  • Investigating
    UTC
    Investigating

    When clicking the reset password link in the password reset email, it does not prompt you to reset your password. We are currently investigating this incident further.