jamesauth - Project create and unpause errors in eu-west-1 – Incident details

All systems operational

Project create and unpause errors in eu-west-1

Resolved
Degraded performance
Started 2 months agoLasted about 1 hour

Affected

Database

Degraded performance from 3:16 PM to 4:01 PM, Operational from 4:01 PM to 4:32 PM

Updates
  • Resolved
    UTC
    Resolved

    Project create and unpause operations have returned to normal and remained stable for the past 30 minutes.

  • Monitoring
    UTC
    Monitoring

    Key updates and other mitigations have been fully deployed and project creation and unpause functionality is returning to normal. We will continue to monitor this region for stability for the next 30 minutes.

  • Update
    UTC
    Update

    During this incident, postgres upgrade functionality has also been affected. The key updates are being deployed and other mitigations continue to take effect.

  • Update
    UTC
    Update

    Multiple mitigations have been deployed and project create performance is improving.

  • Identified
    UTC
    Identified

    We have identified the issue is related to keys and are preparing a mitigation.

  • Investigating
    UTC
    Investigating

    We are investigating errors in creating and unpausing projects in the eu-west-1 region.